Privacy Policy
Effective Date: 23/05/2025
Knox Cleaning Services LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide to Us
- Full name
- Email address
- Phone number
- Home or business address
- Payment information (processed via secure third-party services)
- Service-related notes or preferences
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages visited and time spent on our site
This data is used to improve our website and user experience.
2. How We Use Your Information
We use your personal information to:
- Confirm and schedule your cleaning services
- Communicate with you about your bookings
- Process payments
- Respond to inquiries or customer service requests
- Improve our services and website functionality
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing Your Information
We only share your information:
- With employees or contractors who need it to perform cleaning services
- With third-party payment processors (e.g., Square, Stripe)
- As required by law (e.g., to respond to a legal request or court order)
We ensure that third parties who process your data uphold confidentiality and security standards.
4. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and accounting requirements
You may request that we delete your data at any time, subject to legal and contractual obligations.
5. Security
We take reasonable administrative, technical, and physical precautions to protect your personal information from loss, misuse, and unauthorized access or disclosure.
However, no internet-based service is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve site functionality
- Track visitor behavior (e.g., via Google Analytics)
- Personalize your experience
You can disable cookies in your browser settings, but this may affect website performance.
7. Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of incorrect or outdated data
- Request deletion of your personal data (subject to legal requirements)
- Opt out of receiving promotional emails (unsubscribe link included)
To exercise any of these rights, please contact us at:
📧 Email: jamesklafehn@gmail.com
📞 Phone: (865) 202-2706
8. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal data, we will delete it immediately.
9. Third-Party Links
Our website may include links to external sites. We are not responsible for the content or privacy practices of these third parties.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please check back periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Knox Cleaning Services LLC
📍 Knoxville, TN 37918
📧 jamesklafehn@gmail.com
📞 (865) 202-2706
